I am the office manager at an oral surgeon's office and the staff is telling me that there is a problem with the patients being annoyed by loud children in the lobby. This is when the patient is in the lobby and in the room with the doctor.
What should the staff do when children are being children.... :
(Below are some of my initial thoughts)
- Inform the parent (before the appointment) that if they will be bringing children with them to the visit, we ask them to bring someone along to care for the children.
- If they are being loud: Have our staff tell the parent that the child is interfering with the surgeons and to ask the child if they are hungry or thirsty and if not, suggest to the patient that maybe taking them for a walk outside and returning in a few minutes might help.